Terms of service
OVERVIEW
Welcome to Treno Shop!
The terms “we,” “us,” and “our” refer to Treno Shop. Treno Shop operates this store and website, including all related information, content, features, tools, products, and services to provide you with a curated shopping experience (the “Services”).
Treno Shop is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services.
By visiting, interacting with, or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.
SECTION 1 – ELIGIBILITY & ACCOUNT
By using our Services, you represent that you are at least the age of majority in your state or province of residence or that you have given consent for your minor dependents to use this site.
You agree to provide current, complete, and accurate information for all purchases and account activity.
You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.
We reserve the right to suspend or terminate accounts suspected of fraud, abuse, or violation of these Terms.
SECTION 2 – PRODUCTS
We strive to display product images, descriptions, and details as accurately as possible. However:
- Product colors and appearance may vary due to monitor settings, lighting, photography, or manufacturing updates.
- Product packaging or minor product details may occasionally vary from images shown.
We do not guarantee that products will meet every individual expectation.
All product descriptions, pricing, and availability are subject to change at any time without notice.
We reserve the right to discontinue products or limit quantities at our sole discretion.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase.
We reserve the right to accept, reject, cancel, or limit any order at our discretion, including suspected fraudulent or high-risk transactions.
Orders are accepted only after payment has been successfully processed.
Order Changes & Cancellations
Orders may be canceled within 12 hours of purchase.
Due to fast processing times, we may be unable to modify or cancel orders after they enter processing, including:
- Shipping address changes
- Product changes
- Quantity changes
- Order cancellations
Please review your order carefully before checkout.
If you need assistance, contact us immediately at:
Incorrect Shipping Information
Customers are responsible for entering accurate shipping information.
We are not responsible for orders shipped to incorrectly entered addresses.
Address changes may not be possible once processing begins.
SECTION 4 – PRICING & BILLING
Prices, promotions, and discounts may change without notice.
The final charged price will be the amount shown at checkout and confirmed in your order confirmation email.
Unless explicitly stated otherwise, prices do not include:
- Taxes
- Duties
- Customs fees
- Import charges
Customers are responsible for any applicable customs or import charges required by their country.
You agree that payment information provided is accurate and authorized.
SECTION 5 – SHIPPING & DELIVERY
We process most orders within 1–3 business days.
Estimated delivery times vary depending on destination, shipping carrier, customs, weather, product availability, and other factors outside our control.
Shipping estimates displayed on our website are not guaranteed delivery dates.
We are not liable for shipping delays caused by:
- Carrier disruptions
- Customs clearance
- Weather events
- High seasonal demand
- Supplier delays
- Incorrect shipping information
Once an order is transferred to the shipping carrier, the risk of loss transfers to the customer.
Tracking information will be provided whenever available.
SECTION 6 – RETURNS & REFUNDS
All purchases are subject to our Refund Policy.
Please review our Refund Policy carefully before purchasing.
We reserve the right to deny returns or refunds that do not comply with our stated policy.
SECTION 7 – INTELLECTUAL PROPERTY
All content on Treno Shop, including but not limited to:
- Logos
- Branding
- Product descriptions
- Text
- Graphics
- Videos
- Images
- Website design
is owned by Treno Shop or licensed appropriately and protected by intellectual property laws.
You may not reproduce, distribute, or commercially exploit any content without written permission.
SECTION 8 – THIRD-PARTY TOOLS & LINKS
We may provide access to third-party services or tools.
We are not responsible for:
- Third-party websites
- External links
- Product recommendations
- Services operated outside Treno Shop
Your use of third-party services is at your own risk.
SECTION 9 – SHOPIFY RELATIONSHIP
Our store is powered by Shopify.
However, all transactions are conducted solely between you and Treno Shop.
Shopify bears no responsibility for purchases, fulfillment, disputes, or product-related claims.
SECTION 10 – PRIVACY
Your use of our Services is governed by our Privacy Policy.
By using our Services, you acknowledge that Shopify and certain service providers may process personal data required to fulfill purchases and operate the website.
SECTION 11 – CUSTOMER REVIEWS & FEEDBACK
By submitting reviews, comments, photos, or feedback, you grant Treno Shop a royalty-free, perpetual right to use such content for marketing, promotional, or operational purposes.
We reserve the right to remove misleading, abusive, fraudulent, or inappropriate reviews.
SECTION 12 – ERRORS & INACCURACIES
Occasionally, our website may contain typographical errors or inaccuracies relating to:
- Product descriptions
- Pricing
- Promotions
- Shipping times
- Product availability
We reserve the right to correct errors and cancel or update orders when necessary.
SECTION 13 – PROHIBITED USES
You agree not to use our Services:
- For unlawful purposes
- To commit fraud
- To abuse chargeback systems
- To transmit malware or malicious code
- To scrape, copy, or automate unauthorized access to our Services
We reserve the right to suspend or terminate access for violations.
SECTION 14 – DISCLAIMER OF WARRANTIES
All Services and products are provided “AS IS” and “AS AVAILABLE.”
We do not guarantee:
- Continuous website availability
- Error-free operation
- Guaranteed delivery dates
- That products will meet every expectation
To the fullest extent permitted by law, all implied warranties are disclaimed.
SECTION 15 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Treno Shop shall not be liable for:
- Indirect damages
- Consequential damages
- Shipping delays
- Lost profits
- Data loss
- Carrier issues
- Product misuse
Our total liability shall not exceed the amount paid for the purchased product.
SECTION 16 – FRAUD PREVENTION
We reserve the right to:
- Cancel suspicious orders
- Request identity verification
- Refuse service to suspected fraudulent buyers
Chargeback abuse or fraudulent disputes may result in account restrictions and reporting to relevant authorities.
SECTION 17 – GOVERNING LAW
These Terms shall be governed by the laws of the jurisdiction where Treno Shop operates.
Any disputes shall be resolved in the appropriate courts of that jurisdiction.
SECTION 18 – CHANGES TO TERMS
We reserve the right to update these Terms at any time.
Changes become effective upon posting to the website.
Continued use of our Services constitutes acceptance of updated Terms.
SECTION 19 – CONTACT INFORMATION
Questions about these Terms may be directed to: