Privacy policy

Last updated: May 25, 2026

Treno Shop operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Treno Shop is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified.

Depending on how you interact with the Services and where you reside, we may collect the following categories of personal information:

Contact Information

Name
Billing address
Shipping address
Phone number
Email address

Payment Information

Payment details
Transaction information
Billing information
Payment confirmation

Please note that payment information is securely processed through third-party payment providers and Shopify. We do not directly store full payment card information.

Account Information

Username
Password
Preferences
Account settings

Transaction Information

Products viewed
Shopping cart activity
Wishlist activity
Purchases
Returns
Exchanges
Order history

Communications

Information shared when contacting customer support or communicating with us.

Device & Technical Information

IP address
Browser type
Device information
Network connection
Cookies and identifiers

Usage Information

Information regarding how and when you interact with our website, products, and Services.

Personal Information Sources

We may collect personal information from:

Directly From You

When you:

Place an order
Create an account
Contact us
Subscribe to updates
Use our Services

Automatically Through the Website

We may automatically collect information through:

Cookies
Pixels
Tracking technologies
Analytics tools
Device identifiers

Service Providers & Partners

We may collect or process information through trusted providers that help us operate our store, process payments, deliver products, analyze performance, or provide marketing support.

How We Use Your Personal Information

To Provide and Improve Our Services

We use personal information to:

Process payments
Fulfill orders
Arrange shipping
Provide tracking updates
Process returns and refunds
Maintain your account
Improve our products and services
Personalize your shopping experience
Recommend products based on browsing or purchase activity

Marketing & Advertising

We may use personal information to:

Send promotional emails
Display personalized advertisements
Improve advertising performance
Measure campaign effectiveness
Show relevant products or offers

We may advertise to you based on:

Previous purchases
Browsing behavior
Cart activity
Website interactions

Cookies and Advertising Technologies

We and our advertising partners may use cookies, pixels, tags, and similar technologies to:

Personalize your shopping experience
Understand website traffic
Measure advertising performance
Improve website functionality
Deliver relevant advertisements on third-party platforms

These technologies may be used by advertising and analytics providers such as Shopify and other partners.

You may adjust cookie preferences through your browser settings.

Security & Fraud Prevention

We use your information to:

Prevent fraud
Detect suspicious activity
Secure transactions
Verify purchases
Protect customers and our business

You are responsible for keeping account credentials secure.

Customer Communication

We use information to:

Respond to customer inquiries
Provide order updates
Resolve issues
Deliver customer support

Legal Reasons

We may use or disclose information when required to:

Comply with laws
Respond to legal requests
Prevent fraud or abuse
Enforce our Terms of Service
Protect our rights and business

How We Share Personal Information

We may share information only when reasonably necessary for business operations.

Shopify & Service Providers

We may share information with trusted third parties that support our store operations, including:

Shopify
Payment processors
Analytics providers
IT services
Hosting providers
Customer support providers
Shipping and logistics companies

Order Fulfillment Partners

To fulfill and deliver your orders, we may share necessary customer information such as:

Name
Shipping address
Phone number
Email address
Order details

with trusted fulfillment, logistics, shipping, and order management partners.

This information is shared solely for the purpose of processing, shipping, tracking, supporting returns, and completing your purchase.

Marketing & Advertising Partners

We may share certain information with advertising or analytics partners to:

Improve marketing effectiveness
Measure ad performance
Show relevant advertisements

These partners may process information in accordance with their own privacy policies.

Business Transactions & Legal Requirements

We may disclose information:

To comply with laws
To respond to legal requests
During mergers or business transitions
To protect our rights and customers

Relationship with Shopify

Our store is hosted by Shopify.

Shopify may collect and process personal information to:

Operate the store
Improve shopping experiences
Process transactions
Enable security and fraud prevention
Support analytics and advertising functionality

Information submitted through our Services may be shared with Shopify and service providers in countries outside your own.

You can learn more by reviewing Shopify’s Privacy Policy at:

https://privacy.shopify.com

Third-Party Websites and Links

Our website may include links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

Please review their policies before sharing personal information.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided personal information, please contact us to request deletion.

Data Retention & Security

We retain personal information only as long as necessary to:

Provide Services
Fulfill legal obligations
Resolve disputes
Enforce agreements

While we implement reasonable security measures, no online system is completely secure, and we cannot guarantee absolute security.

Please avoid sharing sensitive information through unsecured communication channels.

Your Privacy Rights

Depending on where you live, you may have rights including:

Access to your information
Correction of inaccurate information
Deletion of personal information
Data portability
Objection to targeted advertising

You may unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

We may still send non-promotional messages related to your account or purchases.

To exercise your privacy rights, contact:

info@trenoshop.com

You may also learn about Shopify privacy rights at: